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lazada return policy


Lazada Seller Center. Application for ReturnRefund request.


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- Plastic wrap or seal intact.

. To successfully get your return request to acknowledge by Lazada it should be within the return time frame and meet the valid reasons. Description of return reason. Please select an option to begin-.

There are different types of refunds from Lazada Philippines. Lazada reserves the right to the final decision on whether a DTRM Return is deemed as a Seller Fault Dispute. Return to Lazada Warehouse.

Refunds for orders that have been canceled Once a cancellation has been successfully completed a refund is instantly triggered. To learn more please visit Lazada University or join our online How to Effectively Manage Your Returns training. B Basic Troubleshooting Guide to Selected Items.

All items sold on Lazada Singapore are covered under the 100 Buyer Protection andor Satisfaction Guaranteed. What is Lazadas customer return policy. Choose the return item you want to check.

Return Time Frame From Delivered Date 1. Upon acceptance of the items shipped the buyer is agreed and understood to the following terms and conditions. Click on View All Order to search for your order.

Go to your account profile and look for the View all Orders option and click it. CLEO is here to assist you 24 hours a day. If you ordered your item from a Marketplace seller you need to go through the following steps.

- Item is physically damaged defective cannot use. How to check and process a return request or Dispute ask more information. For further details you may view the policy at Lazada Return Policy.

- Packaging is physically damaged. If you used other payment methods aside from Lazada Wallet and the given refund timeframe has lapsed please. Depending on the applied Return policy customers may return their orders within 7 or 14 calendar days.

Condition for return and refund. Look for the button that says ReturnRefund and select it. Scratches dents tears cracks a physical part of the item is broken A customer must return the item with Free gifts if any Accessories In the original packaging Tags and labels must still be attached.

- Item must include all packaging and accessories. E-books E-journals mobile top-up movies music online software. What is Lazadas Return Policy.

To find the expected refund date or information follow the procedure below. Depending on the applied Return policy you may return your item to us within 7 or 14 calendar days. 0900 1800 Monday to Sunday Chat Now.

A The buyer is guaranteed to request return and refund of the item bought within 7 days if any of the instances are met. Include printed Return Form and Lazada Tax Invoice in each return package box. The Policy applies to all return requests made directly to the seller under the Direct Return to Merchant process DRTM Return.

Once that is done select the item that you want to have returned to the seller and click on it. The logo of eitherboth applied Return policy can be found on our website on the itemproduct page. Refunds for returned items A refund.

Item that is damaged on arrival andor has broken packaging. All other types of returns are specified elsewhere. I would like to return a damaged itempackage.

Before I discuss how to return an item in Lazada here is the Lazada Return Policy. Reason for return has to be valid and return acceptance conditions met. What is the Direct Return To Merchant DRTM.

0800 2359 Monday to Sunday 0900 1800 Public Holidays Hubungi. Select the order that you wish to return. Direct Return to Merchant Policy 1Introduction 11Direct Return to Merchant policy the Policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product.

All items sold on Lazada Singapore are covered under the 100 Buyer Protection andor Satisfaction Guaranteed. Lazada aims to provide our customers with a worry-free shopping experience. In the items have a sellers warranty and buyer who does not to raise a return request within return warranty period buyer may be contact to you via Lazada chat for your support.

All items sold on Lazada Singapore are covered under the 100 Buyer Protection andor Satisfaction Guaranteed. On Account page Click the Return Cancellations. So make sure you get straight on it cause once the 7 days are up youre SOL.

The Direct Return to Merchant policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product. Click on the Return. Click the Refund Issued to check your refund details.

Live Chat Services are available daily. Unresolved Buyer Disputes This applies to all return requests made directly to the seller under the Direct Return to Merchant DRTM process. Kindly follow the steps below before submitting your returnrefund request and Lazada will liaise with you accordingly.

You only get the change of mind return privileges if the package is still sealed and undamaged. 11Direct Return to Merchant policy the Policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product. Depending on the sort of refund you request Lazada will process your request as follows.

The logo of eitherboth applied Return policy can be found on our website on the itemproduct page. The logo of eitherboth applied Return policy can be found on our website on the itemproduct page. Countdown starts from the.

Return Reason - Damaged An item is considered damaged if there is a physical defect on the item upon receipt of the customer. Lazadas Returns Policy and Return Reason with Conditions for Return. You may raise the RefundReturn request for your order with Lazada directly.

Depending on the applied Return policy customers may return their orders within 7 or 14 calendar days. Digital goods is exempted from return policy coverage eg. If you are unsatisfied with an item you received or have other issues with your package our return policy has got you covered.


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